Privacy Policy

Last Updated: September 16, 2026

At OEM Manual Store ("OEM Manual Store," "we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or use our website at https://oemmanualstore.com (the "Site").

OEM Manual Store is an independent third-party digital store. We are not a manufacturer, factory-authorized dealer, official service center, or authorized representative of the vehicle, equipment, machinery, or software manufacturers whose names, trademarks, models, or products may be referenced on the Site, unless expressly stated otherwise.

This Privacy Policy describes our information practices and certain rights and choices that may be available to you under applicable privacy laws.

1. Information We Collect

a. Information You Provide

We may collect information that you voluntarily provide when you place an order, create an account, contact us, request customer support, or use certain features of the Site. This information may include:

• Your name
• Email address
• Billing information
• Shipping information, where applicable
• Phone number, where provided
• Order and transaction information
• Account information, where applicable
• Customer support communications
• Information you voluntarily provide to us

b. Payment Information

Payments made through our Site are processed through PayPal or other payment providers that may be made available by us in the future.

Depending on the payment method used, payment information may be collected and processed directly by the applicable payment provider. We generally do not store complete payment card information, such as full credit or debit card numbers, on our own servers.

Payment providers process payment and transaction information in accordance with their own terms, privacy policies, security practices, and applicable laws.

c. Automatically Collected Information

When you access or use the Site, certain technical information may be collected automatically, depending on the technologies and services in use. This may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages or products viewed
• Date and time of access
• Referring and exit pages
• General website usage and technical information

This information may be used for website operation, security, troubleshooting, performance monitoring, fraud prevention, and improving the Site.

2. Digital Products and Services

OEM Manual Store provides digital products only. Our products may include OEM-related workshop manuals, service manuals, repair manuals, maintenance manuals, parts catalogs, EPCs, wiring diagrams, technical documents, diagnostic software, and other digitally delivered files or information.

No physical products are supplied unless expressly stated otherwise on a particular product listing.

Digital products may be delivered through download links, email, customer accounts, or other electronic delivery methods after successful payment and order processing.

3. Manufacturer and Trademark Disclaimer

OEM Manual Store is an independent third-party store and is not affiliated with, sponsored by, endorsed by, or authorized by the manufacturers or brands referenced on the Site unless expressly stated otherwise.

Manufacturer names, trademarks, logos, model names, part numbers, and other brand references are used for identification, compatibility, descriptive, and informational purposes.

The appearance of a manufacturer name, trademark, logo, model designation, or product reference on the Site does not imply any affiliation, authorization, sponsorship, endorsement, or approval by the relevant manufacturer.

4. How We Use Your Information

We may use personal information for legitimate business and operational purposes, including to:

• Process and fulfill orders;
• Provide access to purchased digital products;
• Send download links or product-access information;
• Send order confirmations and transactional communications;
• Respond to customer inquiries and support requests;
• Manage customer accounts, where applicable;
• Process refunds and resolve payment issues;
• Prevent fraud, abuse, unauthorized transactions, and other misuse;
• Maintain and improve website functionality and performance;
• Protect the security of our Site, systems, and customers;
• Maintain business, accounting, tax, and transaction records;
• Comply with applicable laws and legal obligations;
• Establish, exercise, or defend legal claims or rights.

We do not sell or rent your personal information to third parties.

5. Transactional and Marketing Communications

We may send transactional communications necessary to complete or manage your purchase, including order confirmations, payment notifications, download information, account notices, customer-service communications, and important service-related notices.

Where permitted by applicable law, we may send promotional or marketing communications where you have provided appropriate consent or where we have another lawful basis to do so.

You may unsubscribe from optional marketing communications by following the unsubscribe instructions included in the applicable communication.

6. Payment Processing

PayPal processes payments made through our Site. When you complete a payment, PayPal may receive information necessary to process, authenticate, secure, and complete the transaction.

We may receive limited payment-related information necessary to confirm and manage an order, such as transaction status, transaction identification information, payer information, and payment confirmation.

We do not generally receive or store complete payment card numbers when payments are processed by PayPal.

Refunds for eligible transactions may be processed through PayPal and, where supported, returned to the original payment source used for the transaction.

7. Cookies and Similar Technologies

The Site may use cookies and similar technologies that are necessary for website functionality, security, sessions, shopping-cart functionality, preferences, and other purposes.

Depending on the services and technologies used on the Site, cookies or similar technologies may also be used for performance measurement, analytics, or other website-related purposes.

You can control or disable certain cookies through your browser settings. Disabling cookies may affect some features or functionality of the Site.

8. Third-Party Service Providers

We may use third-party service providers to operate and support our business. Depending on the services we use, these providers may include:

• Payment processors such as PayPal;
• Website hosting and infrastructure providers;
• Email and communication providers;
• Security and fraud-prevention providers;
• Website performance and analytics providers, where applicable;
• Customer-support and technical service providers;
• Professional advisers and service providers where reasonably necessary.

Third-party providers may process information as necessary to provide their services. Their processing may be subject to their own privacy policies, terms, and applicable legal requirements.

9. When We May Disclose Information

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy, including:

• To payment processors and service providers;
• To hosting, security, email, and technical providers;
• To professional advisers where necessary;
• To comply with applicable law or valid legal processes;
• To protect our rights, property, customers, or systems;
• To investigate fraud, security incidents, or unauthorized activity;
• In connection with a merger, acquisition, restructuring, or business transfer where legally permitted.

We do not sell or rent personal information to third parties.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Processing and maintaining transaction records;
• Providing customer support;
• Managing customer accounts, where applicable;
• Meeting legal, tax, accounting, and regulatory obligations;
• Resolving disputes and enforcing agreements;
• Preventing fraud and maintaining website security;
• Protecting our legal rights and business interests.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.

11. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights concerning your personal information. These may include:

• Requesting access to personal information we hold about you;
• Requesting correction of inaccurate or incomplete information;
• Requesting deletion of personal information, where legally applicable;
• Requesting restriction of certain processing;
• Objecting to certain processing activities;
• Requesting portability of certain information;
• Withdrawing consent where processing is based on consent;
• Exercising other rights available under applicable privacy laws.

Privacy rights vary by jurisdiction and may be subject to legal limitations, exceptions, and verification requirements.

To submit a privacy-related request, please contact us at:

Email: info@oemmanualstore.com

We may request information reasonably necessary to verify your identity before processing certain privacy requests.

12. U.S. State Privacy Rights

Certain U.S. states provide residents with additional privacy rights regarding personal information. Depending on your state of residence and whether the applicable law applies to OEM Manual Store, you may have additional rights concerning access, correction, deletion, portability, objection, or other processing of personal information.

If you are a resident of a U.S. state with applicable privacy legislation and believe you have a privacy-related request or right, please contact us at info@oemmanualstore.com.

We will review requests according to applicable law and may take reasonable steps to verify the identity and authority of the person making the request.

13. Children's Privacy

The Site and our services are not intended for children under the age of 13. We do not knowingly seek to collect personal information directly from children under 13.

If you believe that a child under 13 has provided personal information to us, please contact us at info@oemmanualstore.com.

14. Fraud, Chargebacks, and Payment Disputes

We may collect, use, and retain information relating to transactions, refunds, payment disputes, chargebacks, suspected fraudulent activity, and unauthorized transactions as reasonably necessary to protect our business, customers, payment systems, and legal rights.

We may provide relevant order and transaction information to payment processors, financial institutions, fraud-prevention services, or other appropriate parties where necessary to investigate or resolve a payment dispute or comply with applicable legal requirements.

15. International Visitors

OEM Manual Store may serve customers located in different countries. Personal information may therefore be processed, stored, or accessed in countries other than the country in which you reside.

Third-party service providers, including payment and hosting providers, may operate in different countries. Where required by applicable law, we will take appropriate measures regarding international transfers and processing of personal information.

16. Links to Third-Party Websites

The Site may contain links to third-party websites or services. We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

17. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.

However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Site, technology, services, or applicable legal requirements.

Any updated version will be posted on this page with a revised "Last Updated" date.

19. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact us:

OEM Manual Store
Website: https://oemmanualstore.com
Email: info@oemmanualstore.com